About Pioneer Family Pools and Spas
Filed in Burlington
PoolBuilderIndex lists Pioneer Family Pools and Spas as a pool supply store serving Burlington, rated 4.3★ across 561 Google reviews.
Filed on PoolBuilderIndex under
- Pool Supplies
- Pool Maintenance
- Pool Covers & Enclosures
Service options
- Delivery
- In-store pickup
- Onsite services
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible parking lot
Crowd
- LGBTQ+ friendly
Planning
- Appointment required
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Why Pioneer Family Pools and Spas ranks where it does
62/100
Reviews31/45
Its own statements8/30
Its record23/25
Pioneer Family Pools and Spas, read 19 August 2026
- Says about 50 years going
In the Pioneer Family Pools and Spas reviews
- Hot tubs and spas
- “We recently purchased a hot tub from Pioneer Pools- the team was very helpful and knowledgeable especially for us being first time hot tub owners!”
- Stands behind the work
- “He offered to do this at no charge to us.”
- Reviewers report unfinished work
- “Following the opening, I found granules and residue left on my pool deck, components not properly put away, pool cover anchors left raised, and several aspects of the opening incomplete.”
What customers say
561 Google reviews
Highlights from the Google reviews left for Pioneer Family Pools and Spas. Ratings are set by reviewers, not PoolBuilderIndex.
“My wife and I recently bought a spa and sauna at Pioneer. The customer service between Gerald and Lindsay was exceptional. They are always attentive to questions I have about the units.”
- a month ago
“I rarely leave negative reviews, but my experience with Pioneer Family Pools warrants one. I've worked with many pool service companies for openings and closings in Oakville over the years. This was, without question, the poorest pool opening experience I've had. Following the opening, I found granules and residue left on my pool deck, components not properly put away, pool cover anchors left raised, and several aspects of the opening incomplete. I documented the issues and provided photos. What ultimately led me to leave this review was not the mistakes…”
Nikki · via Google reviews
- Edited 9 months ago
“Pioneer did our pool and immediately we were unhappy with all the patchwork seen through the liner. Pioneer refused to stand behind their work and would do nothing. Now our liner is lifting at the seams. Because of the “25 year pro rated” warranty for lifting at the seams, we contacted them. They immediately said we should just buy a new pool liner as the warranty will only cover if our pool starts to lose water and we should only expect the liner to last 7-12 years. So disappointed with…”
Debbie · via Google reviews
- 9 months ago
“Great experience with Pioneer Pools Burlington! They had the best pricing on Treasure Garden umbrellas and CR Plastics furniture - highly recommend purchasing here. Allie was wonderful to work with, providing clear communication and an accurate quote. Our furniture arrived assembled about a month after purchase. Only minor feedback: delivery communication could be improved, as we received no notice before arrival despite the email stating otherwise. Overall, excellent products and service!”
Courtney · via Google reviews
- a month ago
“I installed my pool pump on my property and because of personal issues, was not there to look at the work the people pioneer sent were doing. It took a month and sand was inside of the pool. I called them they came over and said that they "fixed it" and because this was during September time I closed the pool. Long story short I check how the pump is doing and its leaking. Called them, they said they want to charge me 450 dollars to again pay for a…”
Jerome · via Google reviews
- 2 months ago
“Monte and Kyle did a great job at our service call today. Very polite and completed the job quickly and efficiently. So glad they came and helped us out!”
Lori · via Google reviews
- a year ago
“We recently purchased a hot tub from Pioneer Pools- the team was very helpful and knowledgeable especially for us being first time hot tub owners! The communication of delivery and set up was very helpful from both the warehouse and store in Brantford! Thanks again for the support - five stars!”
Mat · via Google reviews
- a month ago
“Bought a Visscher Pergola from Pioneer Pools in Burlington. It was a floor model and sold installed. The installer, Carlos was fabulous and while we were initially thrilled with the pergola, the first time we tried to open it using the rod provided by the manufacturer it got stuck. We called Carlos and he came back the next morning first thing and told us that it was not advisable to use the rod as unless you are tall enough to pull the canvas cover over the top perfectly straight, it…”
Deb · via Google reviews
Similar pros nearby
within reach of Burlington
- Mirage Pool and Spa 4.6★ · 469 reviews
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- Total Tech Pools And Leisure 4.1★ · 337 reviews
Pioneer Family Pools and Spas: frequently asked questions
Is Pioneer Family Pools and Spas well reviewed?
- Pioneer Family Pools and Spas holds a 4.3-star Google rating across 561 reviews. 390 of those ratings are five-star (70%), and 82 are one or two. Pioneer Family Pools and Spas sits below the 4.45★ average for pool supply stores in PoolBuilderIndex's dataset.
Where is Pioneer Family Pools and Spas based?
- 4265 Fairview St, Burlington, ON L7N 2G1. The postal code is L7N 2G1. PoolBuilderIndex files it under Burlington, in Halton.
How do I contact Pioneer Family Pools and Spas?
- Pioneer Family Pools and Spas has not published a phone number here, and its own website is linked above. Its posted hours have it open 7 days a week, starting Monday at 11 a.m.
What does Pioneer Family Pools and Spas charge for pool supply?
- Pioneer Family Pools and Spas sets its own prices and does not publish them. As a market benchmark, season of pool chemicals (chlorine, ph, alkalinity, shock, test kit) runs $250 to $500 per year (CAD) across the GTA according to John C Young Design (Ontario), before Ontario HST.